First, you complete and submit our enquiry form or you can call us on Freephone 0800 074 6918 We then source the market to find the most suitable scheme available for you. An adviser then contacts you to confirm your details and explain your options Your adviser will then recommend an appropriate mortgage for your circumstances. You will receive a full mortgage illustration. You will also get a letter confirming the reasons why this mortgage is appropriate for you. Once you are happy and understand precisely what you are applying for, then we take you through the mortgage process. We will go through the application forms with you and submit them to the lender on your behalf. We will liase with the lender and if you wish, the estate agents and solicitors. You will be given a dedicated contact, who will provide you with regular updates on the progress of your application. We strive to ensure that you receive your mortgage offer, quickly and efficiently, so your solicitor will be able to complete your purchase or re-mortgage without delay. Once you are a client, we are available whenever you need any advice relating to any aspect of your mortgage, including advice after the initial scheme ends, further advances, re mortgages or future purchases.